Rules and Complaints

COMPLAINTS PROCEDURE

As a company we try to resolve any potential complaint or dissatisfaction at the earliest opportunity. So, if you have a query please:

1. Speak to our counter staff to try to resolve

2. If still unhappy please ask the staff to contact their supervisor

3. If still unhappy then email ho@davepluck.co.uk or write to:

PO Box 353
Birkenhead,
CH25 9EH

4. You can also contact: IBAS to obtain an independent judgement on the settlement of a bet. 

PO Box 62639,
London,
EC3P 3AS

As a member of the IBAS Scheme we abide by any decision they reach.


Rules Updated 13.07-2017 Previous Rules Cancelled.

Subject to these Rules we accept commissions for all Meetings under the Jockey Club (incorporating the National Hunt Committee), Irish Turf Club and National Greyhound Racing Club Rules providing in each case the programmes and results appear regularly in the 'Racing Post' or broadcast over Satellite Information Services (SIS)/Turf TV/Terrestrial Service. Commissions for Horse or Greyhound Meetings not covered by the above will be accepted only if so announced by means of Press advertisements or notices displayed in our offices.

All bets are treated strictly on their merits and client's instructions will be adhered to. No plea of precedence will be accepted. Any bets placed in the letter boxes of our Licensed Betting Offices by clients whether or not the stakes are enclosed will be void.

We do not accept bets by fax, email, telephone or text.

Where a bet is accepted on another companies betting slip, settlement will be subject to these rules and no plea of precedence will be accepted.

We reserve the right to pay any winnings by cheque. with photo ID required to prove identity of the recipient prior to the cheque being issued.

Any deviation of these rules or terms will be announced by means of a press advertisement or notice displayed in our offices.

We reserve the right to undertake security measures to ensure the validity of any bet, occasionally causing payment to be delayed.

We reserve the right to pay any winnings from investigated bets by cheque, with photo ID required to prove identity of the recipient prior to the cheque being issued.

We reserve the right to pay large winning amounts by cheque or part cheque, by post. Cash payments can be made but only by appointment and at an agreed time. Where payment is by cheque, we reserve the right to request photographic identification and proof of address for posting.

Our current data suppliers are BTC, SIS, Turf TV, the Tote, Optima and the Press Association. There may be occasions when external suppliers are also used, and these will be advised accordingly.

1. Complaints Procedure

As a company we try to resolve any potential complaint or dissatisfaction at the earliest opportunity. So, if you have a query please:

(a) Speak to our counter staff to try to resolve

(b) If still unhappy please ask the staff to contact their supervisor

(c) If still unhappy then email ho@davepluck.co.uk or write to:

PO Box 353, Birkenhead, Wirral, CH25 9EH

(d) You can also contact: IBAS at PO Box 62639, London, EC3P 3AS to obtain an independent judgement on the settlement of a bet. As a member of the IBAS Scheme we abide by any decision they reach.

2. Conditions of Acceptance

(a) We reserve the right to refuse any bet at the time it is offered and to declare void any selection time processed after the off, or any bet which contravenes the rules. In multiple or accumulative bets, void selections will be treated as non-runners.

(b) In the event of a bet giving rise to a dispute it is agreed that the matter will be submitted to IBAS and the decision given by the appropriate body shall be final and binding upon both parties.

(c) It is accepted that any instructions issued by means of a Press advertisement or by way of a notice displayed in our Betting Offices are to be read as being part of our Rules.

(d) Claims in respect of winnings will not be entertained if made later than 28 DAYS after the event.

(e) Doubles, Trebles and Accumulators are accepted Win and Each Way in our offices. Each Way Doubles, trebles etc., are calculated on a win to win, place to place basis, except where a client gives clear written instructions that their bet is to be settled by the equally divided method or a notice is displayed in the branch to that effect.

(f) To be valid, all bets in our shops must be processed through our shop security recording system prior to chosen event starting.

(g) Where we offer trading concessions additional to the trading terms on display in these rules, they are subject to any limits as advertised. Greater SP concession is offered on selected races, subject to terms displayed in individual offices. Amended result concession is offered on all bets and to all stakes. Amended result concession does not apply to the Grand National. Amended result does not apply to winning distances or winning favourites markets.

(h) In the event that no Starting Price is returned on any race, horses or greyhounds, all SP bets will be settled at tote odds, and be subject to the rules applicable to tote bets. Any bets on unnamed favourites in such races will be void and treated as non runners. An industry SP is counted as an SP.

(i) We reserve the right to refund void stakes by cheque.

(j) We will not accept any wager value £10,000.00 or over, because of money laundering regulations.

(k) Where there is an error made by the judge, and a wrong position is called, the company reserve the right to pay out only on the correct result. This is separate from the Double result offer. However, we would like to point out to clients that should any payment be made prior to the decision being changed, the company will not seek to reclaim any amounts paid.

3. No Limit We offer genuine NO LIMIT at starting price or Ante-post subject to a maximum payment of £100,000 to any one Client in respect of any one day's betting for which full SIS/Turf TV Service is given during our normal office opening times.

We reserve the right to limit stakes at the time of bet placement

Betting Event Max Payout Daily

Horse racing (covered by SIS, Turf or TRP during office hours) £100,000.00

Horse racing (covered by SIS, Turf or TRP outside office hours) £10,000.00

Horse racing (not covered by SIS, Turf or TRP) £5,000.00

Horse racing (using Tote slips) No limit

Greyhound racing (covered live in shop) £100,000.00

Greyhound racing (not covered live in shop) £5,000.00

Numbers betting £150,000.00

Football £50,000.00

Other sports £25,000.00

FOBTs £50,000.00

Please note the below limits specific to shops offering our Best Odds All Races concession, or during our Happy Hour concession

Stakes

Singles - £100

Doubles/Trebles - £25

Multi Bets - £5 unit stake

Also note that payouts with these concessions are limited to a maximum £1000 extra bonus. So for example, if the concession caused the payout of a bet to increase by £1400, you would only receive the extra £1000.

4. Client's Instructions

Should a selection/selections be incorrectly spelt the bet will be executed provided we are satisfied as to the identity of the selection/selections. However, if half of one horses or greyhounds name and half of another horse or greyhounds name is selected the stakes will be halved on each selection. E.g. client write Red JACKET and both RED SHOE and BLACK JACKET are in the race then the stakes are split between each selection. Should a selection not be fully identified, i.e. BLUE written when Blue Oyster and Blue Bird are running then the stakes will be split. Where a selection cannot be determined and a valid time is not stated then in single bets the selection shall be taken as the favourite in the next race to go off (if a meeting is stated then it will be the next race at the meeting stated after acceptance). In multiple bets if no valid time is stated or a time is illegible and the selection cannot be determined then it will be treated as a non-runner. Where no selection can be determined but a valid time is stated then the favourite will be used, in both single and multiple bets.

(a)If a selection is named and numbers, and the number does not match the horse named, stakes will be split between the two selections.

(b) When a client times a horse for a race in which it is not engaged the bet will stand for the race in which the horse actually runs.

(c) Where a horse is doubly engaged the bet will be settled for the race it actually runs in, unless the client states the time of the race for which he wishes his bet to stand.

(d) Should a bet be taken on a horse which runs twice in one day, then the bet will be executed on the first race that the horse runs in, unless otherwise stated on the betting slip. If, however, an alternative horse is given this will be taken as timing the commission for the race in which both horses are engaged. If a same named selection runs on the day then the English or Irish runner will take preference over virtual or foreign race unless bet clearly indicates which selection is required

Example Swift grace 2.10 Ascot & Swift Grace 3.58 Virtual , bet will go on the 2.10 Ascot unless bet clearly indicates which selection is required.

(e) The advertised time of races, the returns and the results as published in the 'Racing Post' will govern the settlement of all bets, palpable errors excepted. The Instructions to the 'first race', 'last race', etc., will be determined by reference to the day's programme as published in 'Racing Post' and, unless otherwise specified by the client, the instructions 'through the card' will be taken to refer to all the races at a meeting , horses or greyhounds, published in the advertised programme, e.g., should a client place a 'Through the Card' wager on any 7 race programme (for example) and write 15 doubles, the bet will be settled to 21 doubles and the stakes divided accordingly.

(f) Where a client gives an incorrect number of selections for a Yankee or similar bet, i.e. FIVE selections for a Yankee, a bet will be executed as a full cover (doubles upwards) on the number of selections given, and the stakes apportioned accordingly, where not enough selections are given, full cover to the requested unit stakes will be given and the excess returned.

(g) Where insufficient money is received to cover a wager or wagers on any slip, the bet or bets will be settled throughout as written and the total return will be apportioned to the amount staked, i.e. if £6.00 is staked for an £8.00 wager, the client will receive 3/4 of the total returns on that wager. Where a client's total stake exceeds the instructions written, the excess will be refunded.

(h) Where more than one horse is backed in a race in doubles, trebles, etc., where they clash, stakes will be divided, i.e., in a Yankee when two selections run in the same race, where they come together half stakes will be put on each horse, the double becomes half stake singles, the treble becomes two half stake doubles, the fourfold becomes two half stake trebles. This rule also applies when a client selects the same horse twice.

(i) Where selections are written but no instructions appear the bet will be settled as a win accumulator irrespective of the number of selections.

(j) In the event of an original wager being returned to the client in error with his receipt, the bet will be declared void unless independent photographic evidence exists of the contents of the original bet.

(k) A WALK-OVER constitutes a race.

(l) Suffixes denoting country of origin will be deemed to be part of the name when two or more horses with the same name are engaged on the same day. Bets will be settled as for the horse with no suffix if none has been written by the client.

(m) Where a client stipulates an alternative selection 'if absent', that selection must be in the same race as the original selection. Where an error has been made, that part of the bet will be declared void, win or lose.

(n) If a time (or time & meeting) stated, but no selection made, the fav will be inserted. If no valid time is stated then the selection will be the favourite in the next race to run.

(o) 1- If time & meeting nominated and time does not match the meeting or any other meeting of the day the bet will go on next race at meeting nominated.

2- If time & meeting nominated and time corresponds to another meeting horse or dogs then the bet will be settled on the time as written on slip.

3- If selection is written in form of number and "T" on the slip but time does not match a dog race then the bet will stand as the number on slip for the nominated time on slip irrespective of the "T"

(p) Where a time is stated, but no meeting determined, then the following order will stand:

1. UK

2. Irish

3. Foreign

4. Greyhounds

5. SIS Virtual

6. Turf TV Virtual

7. VBC (where applicable)

So if a bet is placed on number 2 in the 3:35, and there is a 3:35 Bath, 3:35 Limerick and 3:35 Deauville, all on SIS/Turf/Terrestrial, the bet would stand as for the 3:35 Bath. If the Bath race has already run, it would stand for the 3:35 Limerick, and so on.

If 2 foreign races have the same times then the bet will be split between both races if they have both not started , if one has started then the bet will stand on the remaining race to run.

5. Match Bet Markets

(a) Bets are accepted for horse race meetings held under the rules of the British Horseracing Authority (BHA) and Horse Racing Ireland (HRI) and are settled on the official result.

(b) Bets are accepted at the advertised special price. All odds are subject to fluctuation and bets placed will be settled at the price at the time the bet was confirmed.

(c) If either horse is withdrawn from the race before coming under starter's orders, bets placed on this market will be void.

(d) If the selected horses finish in a dead heat for first place, the stake will be divided equally by the number of horses involved in that dead heat. Example: if a £10 bet is placed on a horse priced at evs in this market that is involved in a dead heat of two for first place, the stake will be divided equally across first and second place and will return £10.

(e) If either horse is withdrawn from the race after coming under starter's orders, bets placed on this market will have lost as the horse will be deemed to have been a participant in the race.

(f) If either horse does not finish a race with hurdles/fences, the number of hurdles/fences successfully completed in the race will determine the winner.

(g) If either horse does not finish the race and each has successfully completed the same number of hurdles/fences, bets placed on this market will be void.

(h) If a race is abandoned or declared void bets placed on that race will be void.

(i) Adjustments to settlement will not be made for amended results or adjudications made by governing bodies after the weigh-in when the official result is declared.

6. Each Way Betting at Starting Prices

(a) Where there are less than 5 runners place money goes on to win.

(b) In horse races of 5, 6, or 7 runners we pay one-fourth the SP odds on the first two places.

(c) In horse races of 8 or more runners we pay one fifth the SP odds on the first 3 places.

(d) In handicaps of 12 to 15 runners inclusive we pay one quarter the SP odds on the first 3 places.

(e) In handicaps of 16 or more runners inclusive we pay one quarter the SP odds on the first 4 places.

(f) Place only betting is not accepted unless specifically advertised for a race. This does not include Tote betting.

(g) Selected units may advise revised place terms including when the favourite starts odds on. We reserve the right to settle each way bets at one sixth of the odds when the favourite starts at odds of 4/6 or lower. We reserve the right to settle each way bets at one seventh of the odds when the favourite starts out at odds of ½ or lower.

7. Alteration

Commissions once received cannot be altered or cancelled unless by mutual consent.

8. Error In Transmition

In the event of a mistake in the transmission of prices, results, or any other information either by SIS, PA or any relevant supplier, or its agents, or by any member of our staff, such a mistake giving rise to a claim for greater or lesser payment than would otherwise have been due, the bet will be settled at Starting Price. 'Show' prices, results, etc., displayed in our offices are relayed in good faith but we cannot be held responsible for mistakes and the foregoing rule will be strictly adhered to.

9. Board Prices

Any board price taken on a wager will apply to the selection throughout the slip. We do NOT lay 'bar' prices. Where a board price is requested, the current price for the chosen selection according to our electronic till system at time of acceptance will apply to the bet, irrespective of what is stated on the slip. It is the responsibility of the customer to request a price - selection will be settled at price as confirmed on our electronic till system at time bet registered on till - We do not accept prices from American racing guide prices.

10. Price Rigging

Where there is evidence of price rigging either at Tote or Starting Price on horse or greyhound racing, we reserve the right to settle a Tote Bet at starting price or vice versa.

11. Favourites

We accept bets on first and second favourites only. The favourite is the horse quoted in the official Starting Price Return at the shortest odds; the second favourite is the horse quoted at the next shortest odds. In any race where two horses are quoted at the same rate and this rate is shorter than that of any other horse in the race, then these two horses are joint first and second favourites. Where a client uses the word 'favourite' or 'second favourite' to indicate his selection, his stake will be invested on the horse or horses defined above. If two or more horses are thus selected, his stake will be divided and invested equally among each of the horses selected. Un-named favourites are accepted WIN ONLY: any place part of a commission on an un-named favourite goes on to win. We do not accept unnamed favourites at Tote odds: any bets so taken in error will be settled at SP Returns. In the event of the withdrawal of the returned favourite if not under orders bets on un-named favourites will be settled as non runners, except in the case where more than one horse is returned as favourite, when the stake will be divided equally.

Should a favourite commission be received and the meeting not nominated, it will be executed as per section 4. Where the selection is untimed but the meeting stated it will be taken as for the next race to be run after the time of acceptance. Where the selection is timed but the time and meeting do not match then see section 4. Where no time or meeting is stated then the bet will be taken as for the next race to be run after acceptance of the bet. This rule also applies to Greyhound racing.

Where time and meeting is stated but no selection is made the stake money is invested on the favourite for that race or split according in the event of joint or co favourites. Where no time but only the meeting is stated the stake money will be invested on the favourite in the next race at that meeting after acceptance of the bet. Any bet marked non-runner = fav/2fav will be accepted Win Only. Any taken in error on each way bets will be settled as straight win bets. For the "favourites" market bets are void if a meeting is not concluded. The exception to this is if the upper limit has been passed at the time of abandonment i.e. if the betting was for over 59, and 60 had been reached before abandonment then all bets would stand. Where a fav or 2nd fav is withdrawn and no new market is formed then any unnamed fav or 2nd fav will be treated as non runner in this case also if it is joint fav then half stake will be void and other half will go on the remain runner.

12. Jockey Mounts

In Jockeys Mounts if the actual races or the number of singles doubles, etc., are specified and the jockey rides less than the requisite number of mounts, the missing mounts will be treated as non-runners. If the number is not specified, the number of singles, doubles, etc., will be determined by the actual number of mounts the jockey rides and the stakes will be divided and invested accordingly. This will also apply to the case where the number of singles, doubles, etc., is specified but the jockey rides more than the requisite number of mounts. Where a jockey rides at two meetings in one day then the wager will be settled on the first meeting at which he rides unless otherwise specified.

13. Owner or Trainer Horses

The Owner's or Trainer's selected will be the single horse selected by the Owner or Trainer to run in a race or if two or more are selected, it will be the one starting at the shortest price, unless the horses start at the same price then the stakes will be divided. Rules for doubles and trebles stand as for bets on Jockeys Mounts. If no betting prices are returned, the first actual runner in the 'Racing Post' betting forecast will be substituted, if no such betting forecast, the lowest numbered actual runner will be substituted.

14. Walk-Overs and Void Races

These count as a race, so that if a horse is entered twice in one day, walks over in the two o'clock race and later runs in a race at three o'clock, bets stand for the walk-over unless specifically timed. Void races will be treated as non-runners for the purpose of calculating wagers. Thus a bet of fifteen doubles with one race declared void, resolves itself into five single bets and ten doubles. This also applies in the case where there are two meetings and one is abandoned. When races are named, as for instance first, second, or last race, they will be taken as placed in the days programme as printed in the 'Racing Post'. Thus if £5 the last favourite is stated and the last race is cancelled or a walk-over the bet will be void.

15. Any-To-Come or If Cash

(a) When bets are made Any-to-come Each way singles, doubles, etc., and there is insufficient stake money in hand to cover all the selections, the win stake will be invested on the first single or double then the place stake on the first single or double and so on for all subsequent selections, in the order they are written.

(b) In deciding from which part of the bet the 'any-to-come' is to be applied, a drawn line will be read as indicating the end of the bet and the start of another.

(c) In the conditional part of an 'any-to-come' bet, if the stake is omitted the amount staked on the preceding selection will be invested.

(d) Obviously the returns from a selection in a race cannot go on to a selection in the same race.

(e) On betting slips, etc., any number of 'X's' will be taken as 'Up and Down' single stakes only. If the clients require double stakes about, they must clearly state this fact.

(f) We do not accept UP AND DOWN bets which include Forecasts, if taken in error they will be made void.

(g) Except in 'Up and Down' bets the 'Any to come' part of a wager must be in a later event than the original selection(s) i.e. if a bet is accepted £1 to win a selection which runs at 2.30 ATC £1 win a selection which runs at 2.00 (or multiple bets which start before 2.30) then the ATC portion will be void. Please note we only accept singles in up and down. Any multiple selections will be settled with the ATC part ignored.

(h) Any-to-come bets are accepted, singles only

(i) Any to come bets not accepted on any sports event

16. If Lose and Stop at a Winner

This type of commission will only be accepted provided the horses or greyhounds are down the card. For the purpose of setting this type of commission the words, "if lose "or" if win" do not include for non-runners. Non-runners will be treated as a refund for that selection, but will not halt the bet.Where Tote Direct is available then all Tote Direct bets are accepted with no limit to winnings when placed using the Tote Direct Mark Sense slips.

17. Totalisator Betting - Tote Direct

Tote bets must be placed on Tote mark sense slips - any taken on plain slips in error will be voided, win or lose. We are bound by the specific rules as issued by the Horserace Totalisator Board (available on request from our Head Office). All bets placed using Tote Direct Mark Sense slips are subject to tote rules, and as such any David Pluck shop offers do not apply to these bets.Subject to the following rules forecasts are accepted in Singles and Doubles. In the event of a technical issue preventing connection to the tote , instructions for that period will be displayed in shop.

18. Forecasts

Forecast trebles are not accepted and if taken in error will be declared void, win or lose, unless in a forecast patent. Forecast accumulators are not accepted and if taken in error will be declared void, win or lose. In a forecast if the same selection is repeated, or if the selection runs in different races, then the stakes money will be split as win singles. If a forecast contains a non-runner then the stake will be invested as a win single on the remaining selection. Forecasts are accepted in races of three or more runners, and settled in accordance with the officially declared computer forecast returns unless a dual forecast has been clearly stated in which case it will be settled at Tote returns subject to Rule 16. In the event of three selections being stated for a straight forecast bet, the forecast will be settled on the first 2 as written. Unnamed first/second favourites are not accepted in forecast bets and if taken in error the forecast will be void. Should only one horse finish a race, bets are settled as singles on the winning horse. Other forecast bets are losers.

19. Tricasts

Select three horses or greyhounds to finish 1st, 2nd and 3rd in correct order.

Unnamed first/second favourites not accepted - any bets including an unnamed first/second favourite will be void. Tricasts will be settled in accordance with official computer return.

Should selections for a Tricast include one non-runner, the stake will be invested as a computer straight forecast on the remaining two selections in the order written with the non-runner being discounted.

(a) In the case of a combination tricast with a non-runner, the total amount will be settled as a reversed forecast on the remaining selections. Should selections for a tricast include two non-runners; the stake will be invested as a win single at starting price on the remaining selection.

(b) If for any reason a tricast is accepted on a race which does not return a tricast dividend then the bet will be settled as a straight forecast on the first two selections named, and with combination tricast the bet will be settled as combination forecasts. Tricasts are only accepted in singles. Tricast doubles and upwards are not accepted and if taken in error will be void. If a tricast contains selections in different races it will be voided. Should only one horse finish a race, bets are settled as singles on the winning horse. Other tricast bets are losers.

20. Late Withdrawals, Objections & Re-Run Races

Where a horse is withdrawn before coming under starters orders, or in the event of disqualification, wagers will be settled in accordance with Tattersall Rules. In the event of a horse race being re-run all commissions will stand for the re-run race. Board prices taken on the original race will be cancelled and the bets settled at SP. Horses which come under Starters Orders on the original race will be considered losers if not taking part in the re-run race, unless otherwise announced.

Tattersalls Rule 4(c) SCALE OF DEDUCTIONS

(a) 1/9 or shorter - deductions 90p in the £1.

(b) 2/11 to 2/17 inclusive - deductions 85p in the £1.

(c) 1/4 to 1/5 inclusive - deductions 80p in the £1.

(d) 3/10 - 2/7 inclusive - deductions 75p in the £1.

(e) 2/5 to 1/3 inclusive - deductions 70p in the £1.

(f) 8/15 to 4/9 inclusive - deductions 65p in the £1.

(g) 8/13 to 4/7 inclusive - deductions 60p in the £1.

(h) 4/5 to 4/6 inclusive - deductions 55p in the £1.

(i) 20/21 to 5/6 inclusive - deductions 50p in the £1.

(j) Evens to 6/5 inclusive - deductions 45p in the £1.

(k) 5/4 to 6/4 inclusive - deductions 40p in the £1.

(l) 13/8 to 7/4 inclusive - deductions 35p in the £1.

(m) 15/8 to 9/4 inclusive - deductions 30p in the £1.

(n) 5/2 to 3/1 inclusive - deductions 25p in the £1.

(o) 10/3 to 4/1 inclusive - deductions 20p in the £1.

(p) 9/2 to 11/2 inclusive - deductions 15p in the £1.

(q) 6/1 to 9/1 inclusive - deductions 10p in the £1.

(r) 10/1 to 14/1 inclusive - deductions 5p in the £1.

(s) If over 14/1 the liability would be unchanged.

(t) In the case of 2 or more horses being withdrawn before coming under Starters Orders, the total deduction shall not exceed 90p in the £1.

21. Greyhounds

Under the foregoing general rules and conditions and subject to any alterations to such rules given below we accept commissions for greyhounds whether by name or trap number. Any bet accepted for any Greyhound racing cumulative Pool will be void. We do not accept any Tote bets for greyhound racing unless placed on Tote Direct Mark Sense slips. As bets on plain slips will not be entered into the tote pool.

Greyhound limit Where a greyhound is included and the race/races are not covered by a full SIS service wagers are subject to a maximum payment of £5,000 see rule 3(d).

Each way betting For greyhound commissions at starting price we pay one quarter the odds 1-2 for five, six or seven runners, and one-fifth the odds 1-2-3 for eight runners or above. Less than five runners the stake goes on to win. Unnamed favourites in greyhound racing are accepted. We do not accept unnamed favourites in any forecast wager: any taken in error will be declared void.

Greyhound Forecasts and Tricasts Forecasts for BAGS Meetings or meetings fully covered by SIS will be paid in accordance with the computer straight forecast return. Forecasts accepted for evening meetings or meetings not covered by SIS will be paid in accordance with the dividends declared by the chart forecast. Where a bet is accepted for forecast doubles through the card and more races are run than the amount staked for, then the bet will be equally divided over the number of races run at the meeting. For example bets staked for eight races and there are ten races run, then the total will be divided up i.e. ten singles instead of eight or forty five straight forecast doubles instead of twenty-eight. We accept forecast singles, doubles and patents, and tricast singles only; any larger accumulative bets accepted in error will be void. For morning/afternoon greyhound meetings which are fully covered by SIS the following rules will apply: Where a bet is accepted and timed for greyhounds, and no meeting or the wrong meeting is stated, the bet will be executed on that afternoon's greyhound meeting as timed. If a bet is taken on trap numbers and it is timed for a race that has already been run, then the bet will be void. If a bet is left untimed or has the wrong time, then the bet will stand for the next race to be run after acceptance of the bet at the named meeting. If no meeting listed on the bet, then the bet will stand for the race to run after the time the bet was accepted. In the case of evening greyhounds the bet will be declared void. We reserve the right not to accept bets once the hare is running.

Re-run races when a race is declared void and is re-run, all bets will stand for the greyhounds that take part in the re-run, but bets may be cancelled by mutual agreement. The prices returned on the re-run will rule the settling. Board prices laid in void races will not be valid for the re-run, and such bets will be settled at SP. A re-run greyhound race is taken in the order in which it was originally placed on the programme, and no notice is taken of the time of the re-run. When a race is declared void and is not re-run, all bets on that race will be void, and will not count for any additional reserve race. If a bet is taken in error it will be declared void, win or lose. We do not accept bets for non BAGS/BEGS meetings at either Sittingbourne or Peterborough.

22. Ante Post

Ante post wagers are accepted at quoted prices, on the basis of all in, run or not, entered or not. This means in the event of a horse not running in the race, it will be declared a loser.

The only exceptions to the first paragraph are as laid down in Tatersalls rules which provide:-

Single ante post bets will be void if the race is abandoned, declared void, or if the conditions of the race are altered after bets are made. Single bets on a horse balloted out under Jockey Club rules will also be void. In any such cases, accumulative ante post bets will stand on the remaining legs, at the prices laid on the selections in those races, with a double becoming a single, treble becoming a double, etc.

Ante post bets will be settled at the place terms that apply when the bet is taken.

23. Dead Heats

In the event of a dead heat for first place, stake money on each of the horse will be divided by the number of horses in the dead heat. Full odds will be paid to the divided stake with the remainder of the money being lost. In a dead heat for second place, place bets are settled to full stake if there are more than seven runners in the race. If there are five, six or seven runners the backer gets full place odds to half his stake. In a dead heat for third place with more than seven runners in the race and where only three places are paid, place bets are settled to full odds to half the stake if only two are involved in the dead heat. If four places are being paid place bets are settled at full place odds. In a dead heat for fourth place when four places are being paid place bets are settled at full odds to half the stakes, the other half being lost.

24. Rules of Betting

Tattersalls Rules of Betting will apply in situations not covered by the above Rules. All bets are subject to Deductions at the rate displayed in the Office in which the bet was placed. We cannot undertake to advise clients of any errors in their instructions or points on which they are at variance with our Rules although every effort will be made to do so when possible. Our double result offer applies to horse racing only.

25. Speciality Bets

We have a range of bets available for Dogs, Horses and Football, with bonuses and consolations built into the bet. Full details of the rules for these bets can be found on the appropriate specially-printed slips.

26. Overseas Betting

Bets will be accepted as long as runners, riders and results are printed in the Racing Post or specifically produced race cards displayed in our shops. Any bets inadvertently accepted that are outside this scope are automatically void win or lose.

Pari-Mutuel Bets accepted (PMU). We accept bets at 'P.M.U' returns for the 'Win', 'Place' and 'Show' pools. For the 'Place' and 'Show' pools, Singles and Each-Way bets only will be accepted.

Any 'Place' or 'Show' Multiple bet accepted in error will be void. Any bets accepted in error for a pool other than these will be void, win or lose. Any bet accepted where 'P.M.U' is not instructed and where no price is written on the slip will be settled at 'P.M.U' returns, unless an SP or industry SP is returned. Placepots are accepted where available, using tote mark sense slips only. Any placepots written on plain slips will be voided, win or lose. In countries where a 'Show Pool' (i.e. 1st, 2nd and 3rd places) operates, the place part of Each-Way bets settled at 'P.M.U' returns will be settled in accordance with the 'Show' dividend, except in races of 5,6 and 7 runners where the 'Place' pool dividend (i.e. 1st and 2nd places) will be used).

Horses in the same ownership are generally coupled in the 'Win Pool' only. However in some countries, horses are coupled in all pools and coupling may occur for reasons other than ownership. Coupling does not apply to bets taken at SP. The Place part of Each-Way bets will be settled in accordance with the returned place dividend. The majority of overseas racing is operated as pool betting, and as such no favourite is returned. However, it is the case that there is usually a price guide on our screens. Where that is the case we will pay on the shortest price selection as being the returned favourite with joint and co favourite rule applied. In the event of no price guide being available then the bet will be voided, and the onus is on the client at all time to stipulate the exact selection they require. We do not accept prices on American races unless specified - any prices taken in error on slips will be ignored and bets settled at SP.

27. Numbers Betting (Irish Lotto, Daily Millions, New York Lotto, Spanish Lotto, Polish Lotto 49s and Rapido)

The maximum payout to any one customer or group/ syndicate of customers, including bets from the same source, is £150,000 on any day. - Unless you specify a particular draw(s) or date, valid numbers bets will always be settled on the next draw to take place.

Bets are struck for individual draws or events and cannot be combined with any other betting event, nor may two or more draws be combined in accumulative bets.

Illegible figures or figures selected above number 45 on the Irish Lottery, number 49 on the daily 49's draw, number 39 on Daily Millions, 59 on New York Lotto or number 49 on the Spanish Lotto will be treated as void with the bet reduced accordingly. Understaked bets will be settled proportionately.

Where the same number is selected twice in a special bet (ie 49s Bingo, lotto treasure trail / treasure trove) then the bet is void, regardless of how many of the other numbers are drawn.

Irish Lotto Where the same number is selected in a double, or treble, etc, then it will only count once and be ignored on subsequent occasions. Nominate any 1, any 2, any 3, any 4 or any 5 from six numbers or seven numbers, and receive the appropriate odds specified. Where six-folds are inadvertently included on a bet, they will be settled as five-folds with the stake proportioned. Bets are accepted on the Irish Lotto draw up to 7.45pm. In the instance of the draw being brought forward then bets stand up to 15 minutes before the actual draw time prior to the draw being made. Any bet accepted after this time will be void unless we are satisfied that the bet was placed before the draw started. In the event of the draw being postponed, bets will stand on the next Irish Lotto draw. In the event of a draw being cancelled, bets will be void. All bets accepted on Sunday, Monday, Tuesday and Wednesday before the draw will automatically apply to Wednesday draw (unless clearly indicated for alternative draw date). All bets accepted on Thursday, Friday and Saturday before the draw will automatically apply to Saturday draw (unless clearly indicated for alternative draw date).

Daily Millions Bets for the Daily Millions bet must be clearly marked as for the Daily Millions with day(s) and draw (s) nominated. Bets are accepted up to 2pm for the lunch time draw, and 8.30pm for the tea time draw. Bets placed after an event has taken place will be settled on the result of the first event to take place after the bet has been accepted unless otherwise instructed - for example if a bet is clearly marked Monday 20th Sep then it will go on that draw, if it is late it will go on the corresponding draw (s) for the following Monday. If a bet is placed for week commencing Monday 20th September for 7 days, and is placed after the cut off on the Monday it will stand for the next 7 days, Tuesday 18th to Monday 27th. A bet placed with no draw stated will automatically go on the first draw. If more than 2 draws take place we will use the first and second draw only, unless a client specifically states "third draw" etc.

4 Draws take place every day. 2 at 2pm, and 2 at 8.30pm unless you specify a particular draw(s) or date, valid numbers bets will always be settled on the next draw to take place. No bonuses or consolation dividends will be paid on any bet on the Irish Lottery. When there are more than one draw, bets will be settled on the first draw unless otherwise specified. Our general betting office rules will govern any situations not covered by the above rules.

49s Bets are accepted up to the official start time broadcast on S.I.S, unless we are satisfied that the bet was placed before the draw started. Two draws daily, Lunchtime and Teatime - any marked as 'dinnertime' will be settled on the next lunchtime draw.

Rapido Bets are accepted on the Rapido event up to the official start time broadcast by S.I.S. Bets taken after an event has taken place, or where no event is stated, will be settled on the result of the first event to take place after the bet has been accepted on day bet placed. Any bet on Rapido accepted after last draw of the day will be void, unless otherwise instructed. Where too many selections are inadvertently made the bet will be settled in proportion as combinations of numbers. Our general betting office rules will govern any situations not covered by the above rules.

Bonus Ball Jackpot (a) The Bonus Ball Jackpot requires you to select the bonus ball number drawn for each of the 3 specific draws on the Irish Lotto on any one evening.

(b) Singles lines only are accepted, no permutations accepted, any accepted in error will be void, win or lose.

(c) The draws are known as the "MAIN DRAW" (also known as: 'Draw 1', 'Lotto'); "SECOND DRAW" (also known as: 'Draw 2', 'Lotto +1'); Third Draw (also known as 'Draw 3' Lotto + 2')

(d) The minimum stake is 50p.

(e) Bets are accepted on the Irish Lotto draw up to 7.45pm (in the instance of the draw being brought forward then bets stand up to 15 minutes before the actual draw time) prior to the draw being made. Any bet accepted after this time will be void unless we are satisfied that the bet was placed before the draw started.

(f) Bets are accepted on David Pluck 'Bonus Ball Jackpot' Irish Lotto slips.

(g) If for any reason David Pluck 'Bonus Ball Jackpot' slips are not available then bets will be accepted on a normal betting slip. In this event bets must be clearly marked Bonus Ball Jackpot and the 3 numbers detailed will, if not clearly specified, be taken to represent selections in the 3 draws, in order, from top to bottom or left to right. If the bet is not clearly marked as being for the 'Bonus Ball Jackpot' bet then the 3 numbers will be deemed to be a normal 3 number bet on the Main Draw of the Irish Lotto and will be subject to the rules covering the acceptance of such bets.(h). When Wednesday or Saturday or both draws is stated then the bet will be placed on the next draw or draws to take place on the day specified after the time of acceptance, subject to Rule E above.

(i) If no day is indicated on the slip then the bet will be settled on the next draws to take place after the time of acceptance.

(j) If any selection is either illegible or invalid then those selections will be treated as 'voids' with any bets in which they appear being reduced accordingly: A Bonus Ball Jackpot bet with just two valid selections will, if successful, be settled at odds of 1,300/1, a Bonus Ball Jackpot bet with just one valid selection will, if successful, be settled at odds of 35/1.

(k) If for any reason one or two of the three draws is not completed then all bets will stand and settlement will be based on the revised odds as detailed in Rule J above.

(l) If for any reason none of the 3 draws take place on the advertised day, then all bets will stand for the next day on which a draw takes place unless that day is another scheduled draw date in which case Rule I will be applied. In this eventuality bets can be cancelled by mutual consent before that draw takes place.

(m) For other eventualities not covered in these bet specific terms and conditions the David Pluck General Rules and Numbers Betting Rules will be applied.

Bets will be settled on selections & dates as printed on customer receipt from mark sense quick slips & verified by our electronic till system at time of acceptance. The Irish National Lotto draw takes place on a Wednesday and a Saturday evening at 8:00pm. There are three draws on each of these evenings - a Main Draw (Lotto), a Second Draw (Lotto (1) and a Third (Lotto +2). Regardless of the order in which the draws take place any bets nominating First draw will always be considered as a bet for the Main Draw (Lotto). Bets nominating the Second Draw will stand for Lotto+1 and bets nominating Third Draw will stand for Lotto+2. Six numbers plus a bonus number are drawn from balls marked 1-45. The Daily Millions Draw takes place every day. Six numbers plus a bonus number are drawn from balls marked 1-39. There are two draws - a Main Draw (Daily Millions) and a Second draw (Daily Millions plus).

New York Lottery The New York Lottery is based on the Official New York Lotto draw, which takes place every Thursday and Sunday. Bets are accepted up to close of the day before the draw. 6 balls are drawn from a total of 59; customers can bet on up to 5 numbers drawn from the 59. All lottery bets are based on the six numbers drawn in the Official New York Lotto draw and customers also have the option to bet on the seven number draw (i.e. including bonus ball). Clients can bet up until close of business on the evening before the draw. All lottery bets are settled based on the Official New York Lotto draw;

Spanish Lottery The Spanish Lottery is based on the official 'La Primitiva' Spanish Lotto draw, which takes place every Thursday and Saturday. Bets are accepted up to 7.30pm on the day of the draw. 6 balls are drawn from a total of 49; customers can bet on up to 5 numbers drawn from the 49.All lottery bets are based on the six numbers drawn in the 'La Primitiva' Spanish Lotto draw and customers also have the option to bet on the seven number draw (i.e. including bonus ball). Clients can bet up until close of business on the evening before the draw. All lottery bets are settled based on the 'La Primitiva' Spanish Lotto draw. David Pluck general betting rules will govern any situation not covered in the rules. To find latest Irish Lotto results check www.lottery.ie

Any 3 Will Do This is a special bet which combines the result of main, second and third draws. Odds are available for selecting 3, 4 or 5 numbers to appear in the combined results of all three draws.

Polish Lotto The Polish Lotto is based on the official Polish Lotto draw, which takes place every Tuesda,y Thursday and Saturday. Bets are accepted up to 8.30pm on the day of the draw. 6 balls are drawn from a total of 49. Customers can bet on up to 4 numbers drawn from the 49. All lottery bets are based on the 6 numbers drawn - no bonus ball is included in this lottery. Any bets where 'bonus draw' is specified erroneously will be settled on the 6 ball draw.

28. Virtual Betting

VIP Bingo VIP Bingo draws are shown on screens in our shops. There are 49 numbers i.e 1-49 within each VIP Bingo draw. 35 Numbers will be randomly drawn from these events from these 49 in each draw.

(a) Bets stand for the next event(s) to go off after the bet is placed. (indicated by the draw times and shown on the official bar coded receipt). Bets will not be accepted after the no more bets signal or during the event.

(b) Payout will only be made on presentation of the official bar coded receipt. Once payment has been made on this receipt no further claim for payment will be accepted.

(c) In the event of a technical fault preventing a draw being made (i.e not transmitted to any shop), bets will be void. However, where the draw is made but due to a technical fault is not transmitted to an individual site, bets will stand for that draw and payment will be made when the result of that draw is established.

(d) In the event of a proven technical malfunction or outside interference with the system, we reserve the right to declare bets void.

29. Virtual Racing

Virtual racing is a computer generated presentation of a random number draw in which each number is represented by a different horse or greyhound.The winners and placed selections are determined by the random number draw. Odds are set by the number of times a runner is represented in the draw. Thus runners which represent more numbers in the draw have a better chance of winning and are therefore quoted at a shorter price.Betting on Virtual Horse Racing follows the same rules as British horse racing and betting on Virtual Greyhound racing follows the same rules as BAGS greyhound racing.Selections on Virtual Racing may be combined in bets with selections from other betting events with the exception of other non-virtual numbers events (e.g. 49's, Irish Lotto, etc.). Bonus and Consolation payments will apply to Virtual Racing bets placed on our range of Speciality slips.A Virtual Race is described as a handicap to signify the place terms on the race. It does not indicate that every horse has an equal chance.Bets on Virtual Racing will be accepted up to the official start time broadcast in our shops.

Where our rules do not cover a particular eventuality we will be governed by the rules of our price providers; currently the BTC.

30. Football Betting/Sports Betting

The maximum payout to any one client in any one day is £25,000, whether that be on one slip/ coupon or a series of slips/ coupons, whereby all days on which matches are played and included in a bet constitute "any one day".

General football betting rules

All bets will be settled as accumulators, based on the individual odds quoted on the coupon or advertisement, unless clearly stated by the client.

Permutations are accepted, provided instructions are clear and capable of only one interpretation. Any-To-Come, or 'plans', are not accepted and if taken in error will be void.

Selections for matches that kick off prior to the bet being accepted will be void. The exception to this will be where we offer "Betting in Running" where the relevant price will stand at the time placed.

Where the venue of a match is reversed, or a match played on neutral ground, selections for that match will be void, unless the fact that it is being played on neutral ground is printed on the coupon, SIS screen or advertisement.

If an accumulator is reduced by 'non-runners' the remaining selections will be settled irrespective of the minimum detailed earlier.

The score at the end of ninety minutes play will be taken as the final result. ('Ninety Minutes play' denotes the period of play which includes injury-time but not scheduled extra-time or penalty shoot-outs.

Should a match be abandoned prior to the completion of 90 minutes play, and the remaining minutes are not played at a later time on either of the next two days (local time), all markets will be void unless a winning market has already been established prior to the abandonment of the match, for example, first goalscorer, time of first goal, etc.

If a match is suspended or abandoned at the start and the remaining minutes are played at a later time on the same day, or at a later time on either of the following two days (local time), settlement will be based on the score at full time, once the remaining minutes have been completed, otherwise bets will be void, unless a winning market has already been established prior to the abandonment of the match, for example, first goalscorer, time of first goal, etc. Where the outcome of the selection can be considered to affect or be dependent on another, these selections cannot be combined in multiple bets; if taken in error they will be settled as proportionate singles. This does not apply to 'First Goalscorer - Correct Score Double' bets (see below). - 'Double Result' betting which constitutes the forecasted result of an individual match at half-time and full-time is accepted on all matches listed on coupon, screen or advertisement, the odds determined by a special half time/ full time chart displayed in our offices unless advertised on coupon, screen or advertisement which will then supersede the chart. Singles and upwards accepted.

Where a football offer states 'live match', this applies to matches being shown live on BBC, ITV, Sky or BT sport. It does not apply to matches being shown live on non-UK channels.

Major leagues will take precedence if there are same named team playing on the same day. For example, if the bet states 'Liverpool to win', this will stand on Liverpool (UK) and not Liverpool (Uruguay) unless clearly stated.

Football mark sense slips.

Selections must be marked clearly, as indicated on the football coupon.

It is customer's responsibility to check bets taken on mark sense quick slips, and in the cast of any selections not picked up or any mark picked up as selection, then the customer must notify the staff straight away. It is the customer's responsibility to check the receipts as bets cannot be changed after bet has started. The bet will be settled on selections as verified by our electronic till system. Bets cannot be altered after a game has started..

Minimum and maximum stakes, where they apply, are printed on the coupons. If insufficient cash is received, settlement will be in proportion to what the stake should have been.

Only matches listed on coupons, SIS screens or advertisements may be selected.

Bets are taken up to the official kick off time. Bets inadvertently taken up to 5 minutes after the kick off will stand provided no significant event has occurred (goal scored / penalty awarded / player sent off / etc). Should a game kick off earlier than scheduled then the actual kick off time will stand for settling purposes. The exception to this will be where we offer "Betting in Running" where the relevant price will stand at the time placed.

Correct Score betting - Any other score not available on coupons or screens, price on application

Goalscorer Betting: Extra time does not count. Should a match be abandoned before 90 minutes playing time has elapsed First Goalscorer bets will stand provided a goal has been scored. Last Goalscorer bets void. Own goals do not count count for the settlement of first/last goalscorers. First Goalscorer: Players taking no part or coming on after the first goal has been scored, stakes returned. Last Goalscorer: A player who plays in any part of the official 90 minutes is deemed a 'runner' for last goalscorer purposes. Stakes returned on selections who take no part. Each-Way Goalscorer: Players taking no part or coming on after the first goal has been scored, stakes returned. The place part of the bet will be settled at 1/3 of the odds on the first 5 goals scored in the game. If a match finishes goalless, both parts of the bet will be deemed losers. If a player scores two or more goals in a match, only the first goal scored counts for betting purposes. Place only bets are not permitted, and if accepted in error, the bet will be settled as 'each way' with the stake divided. Own goals do not count for the number of goals considered. To Score At Anytime: A player who plays in any part of the official 90 minutes is deemed a 'runner' for score at anytime purposes. Stakes returned on selections who take no part

Score a Hat-trick - Designated player must score three or more goals in the 90 minutes play only. If the match is abandoned bets are void unless your chosen player has already scored three or more goals. Player must take part at some point during the 90 minutes otherwise stakes are refunded.

First Goalscorer in play - This is treated as a regular first goal scorer bet, and bet will stand whether a first goal is scored or not.

Next Goalscorer in play - All bets will stand unless no next goal is scored, in which case the match is void. If a player is substituted before a next goal is scored, the bet is a loser. All First and Last goalscorer betting will be settled according to the official result passed by the Press Association (the national agency which supplies match statistics and reports to the media) immediately after the match. Any subsequent amendment to P.A. records will be disregarded for betting purposes

First Player to Score, correct score doubles: These will be settled as printed on our coupons or at the advertised odds. If a player is selected who comes on after the first goal is scored or does not take part in the match, the bet will be settled as a correct score single. Where a match is abandoned after the first goal is scored, the bet will be settled as 'First Goalscorer' single. In the eventuality of all goals in the match being own-goals, all bets will be settled as correct score singles. Where the name of the winning team has been omitted, and no qualifying price has been entered, the correct score will be considered as for the first goalscorers team.

'Half Time Coupons' are accepted, where a client predicts the results of a series of matches at half-time. Minimum and maximum number of selections are as detailed on the coupons.

We accept singles and upwards on outright betting, handicap betting and over/under goals betting, plus correct scores. These rules supersede any instructions on the coupon/football rules supplied by our printers.

Team to score both halves bets - Own goals count for settling these bets

Game of two halves - This market is for highest scoring half. Own goals count for settling these bets.

Spot of bother - This market is for a team to score a penalty. 90 mins play only, extra time/penalty shootouts do not count.

To Score a Freekick - For betting purposes, a penalty does NOT count as a freekick.

Should a client write on a slip an incorrect match - i.e. Everton to beat Hull, when Everton are playing Arsenal then the bet will be void. Also, when a client writes a number of matches but doesn't state which result they require the bet will be settled as a win on the first of the teams as written, regardless of home or away. For matches in knockout tournaments any bet that mentions "to qualify" on slip will be settled on the team to progress to the next round at the relevant price.

In circumstances where a team name could be construed to be one of several, stakes would be split between those available unless the opponent for the game is clearly stated, or the country of the team in question.

ANYTIME WINCAST:

a. An Anytime Wincast requires you to select a player to score anytime and their team to win in a double. Bets will be settled at the combined odds advertised or displayed. Unless otherwise stated extra time does not count.

b. If the selected player does not start, but comes on at any time, then the bet stands.

c. If the selected player does not start, and takes not part in the match, then the bet will be settled as a single on the nominated team to win. Special offers -

All special offers on football have max stakes & payouts as t&c . As advertised on screens

Deadly Double Hat-Trick Hero

1. Applies to bets placed on the specified Deadly Double Hat-Trick Hero

First Goalscorer market.

2. Singles only.

3. 90 minutes only.

4. Maximum cash returns £6000 per customer, per match.

5. Selected matches only as advertised on coupons or screens only

6. Max stake as advertised on screen

7. Own goals do not count.

8. Extra time does not count.

9. Offer applies to bets taken prior to kick off only.

10. Bets using existing free bet do not count.

11. We reserve the right to exclude customers from this offer at our discretion

Price Boost

1. Applies to bets placed on the specified match markets.

2. Singles only.

3. 90 minutes only.

4. Maximum cash returns £6000 per customer, per match.

5. Max stake as advertised on screen

6. Selected matches only.

7. Own goals do not count if boost on scorer markets.

8. Extra time does not count.

9. Offer applies to bets taken prior to kick off only.

10. Bets using existing free bet do not count.

11. We reserve the right to exclude customers from this offer at our discretion


Sports

The maximum payout on any bet involving Sports Betting selections is £25,000 unless otherwise stated in advertising material.

The term 'Sports Betting' refers to all other sports than Football, Greyhounds and Horses, which are covered separately.

Bets involving 'related contingencies' will be settled as singles with stakes divided equally between the selections, unless Special Odds are available. EG Tiger Woods to win all four majors. Stakes will be refunded on players or teams withdrawn prior to the start of an event. We reserve the right to deduct the equivalent of Tattersalls Rule 4 (c) to reflect returning stakes on Non-Runners. Any bet accepted in error for an event which has already taken place or where betting has been suspended will be void as follows: Bets placed after our specified book close time or after the official start time of an event where no book close time is specified, will not be accepted unless authorised by a member of staff via a signature. Bets accepted after the official off-time will be void, win or lose, unless betting in running is offered.

American Football: Singles are only available on all NFL regular and post season matches. Overtime counts if played

unless otherwise stated.

Athletics: Athletes awarded Gold, Silver and Bronze at the medal ceremony will be deemed 1st, 2nd and 3rd for settling purposes. In the case of participants tying for a medal, dead heat rules will apply.

Boxing: If a contest is postponed or abandoned all bets are void; if either boxer fails to answer the bell for the next round, his opponent will have been deemed to have won in the previous round; if for any reason the scheduled number of rounds is changed, all round bets are void.

Cricket: Singles and upwards accepted. Bets will be settled on the official result. For matches in knockout tournaments, bets will be settled on the team progressing to the next round

Darts: A Darts match is deemed to have started once the first dart of the first leg in the first set is thrown.

Golf: Outright bets are settled on the player winning the trophy. If a tournament is reduced from the scheduled number of holes, any outright bets placed after the final completed round will be void. For any golf bet where a price for the tie is not available, dead-heat rules apply if the result dictates. Two, three and four-ball betting bets stand once the players have tee'd off on the first hole. In matchplay competitions the player who advances to the next round is deemed the winner. If a round is abandoned, bets on that round are void. For Each-Way bets, dead heat rules apply.

In tournaments affected by bad weather, bets will be settled on the official result regardless of the number of rounds played.

Motor Racing: The podium positions will be used to determine 1st, 2nd and 3rd for betting purposes. Betting on fastest lap will be settled on the driver who sets the best time during the final qualifying session. Subsequent adjustments will not count.

Rugby (League and Union): Singles and upwards available. Unless otherwise stated, all Rugby bets do not include extra-time. If a match is postponed, bets will stand until the following Tuesday after which time they will be void. If a venue is changed from the one advertised all bets on that match are void. For first try scorer betting, penalty tries do not count.

Snooker: A snooker match is determined to have started with the break for the first frame.

Tennis: A Tennis match is deemed to have started with the first serve of the match. In the event of a match not being completed one set must be completed before paying out on the player who progresses to the next round. Correct score betting will be void.

31. FOBT's

The maximum payout to any one customer or group (syndicate of customer, including bets from the same source) is £50,000. On any machine or collection of machines, on any day. Groups/syndicates of customers include associations or groups of individuals acting in concert, request or recommendation from a third party.

Once betting, selections are made pressing the "bet/start" button on the machine determines that the bet will be placed on the next random draw generated by the systems central server.

Should a draw for whatever reason, not take place, then the bets will stand on the next randomly generated draw. If the server, for whatever reason, is unable to provide another draw, then the bet will be cancelled. Should this occur, the customer will be advised as such and the customers balance will retain at its previous balance.

In the event of machine failure the customer should immediately make David Pluck (North West) Ltd staff aware so as to enable validation of any claim via the shops "back office pc". David Pluck (North West) Ltd are not responsible for any malfunctions in either the individual game content or the transmission of the data written which enables the games to be played. This includes any attempt from an external source to either defraud or otherwise interfere with the transmission of the game.

Payment will only be made to customers against the balance amounts validated by the "back office pc" at the organizing branch. David Pluck (North West) Ltd cannot accept liability for claims not validated in this manner. The "back office pc" communicates with the systems central server and holds transmission logs for all the machines in the shop at the organising branch. The central serve is operated by an independent company from a remote site "back office pc" data will be considered the only true record of any bets made, winnings due or outstanding balance.

Individual game rules are available within each game, available on the betting terminals. These apply to any situations not covered by these rules.

Should David Pluck (North West) Ltd have evidence of fraud or malpractice resulting from a payment claim, then David Pluck (North West) Ltd reserve the option to withhold payment until such a time as an enquiry is completed. A decision of payment will then be made in accordance with the findings of the said investigations.

Any damge to machines that result in claims for any outstanding winnings can be withheld depending on the outcome of any subsequent claim for damages for repair of machines and any such winnings can be used as part or full payment against such damage.

Free machine credit inc Cash Drops, Fortune Codes Any free machine credit given out will be subject to t&c inc expiry date . If a code is not redeemed within the active dates we Cannot be held liable for codes not being used . Codes can be withdrawn at any time without notice . We reserve the right to stop any codes going to any numbers we believe to be abusing the offer.

32. Betting in Running

Where offered, betting in running for any events all bets will be settled at the price available at the time. Should no price be available then the next available price following market formation will be used. Whilst every effort is made to ensure information is correct, in the event of a price dispute we reserve the right to seek true confirmation of the price at the time the bet was struck, and settle any bets at that price. It is made clear to clients that the company cannot be held responsible for errors or delays in transmission from suppliers of data to us. Betting is suspended following each significant event. Where our rules do not cover a particular eventuality we will be governed by the rules of our price providers; currently Super Soccer/William Hills.

33. Distances

For the "distances" market the bets will be void if a meeting is abandoned, with one exception. Should the maximum level be reached, i.e. if the betting was 'over 29' and 32 lengths had already been reached, then all bets will stand. Maximum make ups apply to NH and flat. Available on request. Bets on both distance and favourites markets are not accepted in conjunction with any other market.

34. Lost Tickets

Where a claim is made with regards to lost ticket (ie. a winning ticket has been lost so cannot be presented to claim), David Pluck reserves the right to not consider payment without ID being provided, and will not make any payments without a matching handwriting sample being provided giving the bet details. David Pluck also reserves the right to pay lost ticket claims by cheque, irrespective of the total payment.

tickets can only be paid out to the customer who actually places bets , CCTV can be used to verify any claims.

35. Bet Stations (SSBT Terminals)

Full rules for these terminals are found on the terminals themselves. Shop offers do not apply to bets placed on the Bet Station.

36. Customer Competitions

Any customer competition that does not state a "claim by" date, will have an end date of 7 days after the completion of the event that it refers to. Any free bet issued as a prize for any competition will not have a stake included in any returns.No Photo copies will not be accepted for prize claims
Any free bet for any reason will not have stake included in any returns.

Free bets if Ew . If bet is an Each way bet and the selection is placed only then the stake for the place part of the bet will not be returned (Example £10 Each way and horse is placed @ 5/1 1/5 odds your returns would be £10 )

 These rules are subject to change, and an up to date version can be found on our website:

www.davepluck.co.uk/rules